69987303
 

Global Support Center ICT

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We have a regional wide range of professionals and talents with skills there can be called upon to help deliver all of our support services under ITIL standards & optimized MoP.

HELP DESK & IT SUPPORT off/on-site in Mexico, USA & Latin America.

At GALAIT, we make it possible for you to leave your IT support responsibilities to us. We can help to implement a single, focused service desk designed around the needs of your business with the support consisting of:

 

  • Central Service Desk, designed to deal with all issues 24/7.

  • Clearing defined ownership and responsibilities through our matrix escalation model.

  • We are focusing on communication between the client and end-user by implementing escalation processes and procedures.

  • Third-party management and negotiation on behalf of your customers.

  • We use comprehensive and reliable resources; Assistance with sickness, holidays, and peak periods through an optimized escalation on services delivered by GALAIT as part of the focused Service Desk team.

  • Service Delivery who pre-empts problems through innovative MoP for call logging and tracking, Remote Client access, and EDI. You and your users will benefit from 60% of all incidents has being resolved the first time.

  • Full CRM Software integration this enables us to optimize time and results. 

  • Audio recording and backup system for up to 40 days. 

  • ITIL processes oriented. 

  • +15 years experienced telecom and computers engineers.  

  • CompTIA A+, CompTIA N+, CompTIA Security+ 

  • Windows 7 Configuring (70-680) 

  • Cisco CCNA (ICND1 and ICND2)